Welcome to Alfa Energy Tech (Pvt) Ltd’s website (https://alfaenergy.lk). These Terms and Conditions govern your use of our website, online store powered by WooCommerce, and the purchase of our products and services, including Uninterrupted Power Supplies (UPS), solar solutions (on-grid and off-grid), battery backups, air conditioning solutions, isolation transformers, and repair and maintenance services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General

  • Applicability: These Terms and Conditions apply to all visitors, users, and customers who access our website or purchase products and services from Alfa Energy Tech (Pvt) Ltd, located at 18, Campbell Place, Dehiwala, Sri Lanka.
  • Company Information: Alfa Energy Tech (Pvt) Ltd is a Sri Lanka-based company, founded in 2016, and an authorized distributor for Numeric Legrand’s advanced UPS systems.
  • Updates: We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with the effective date noted below. Continued use of the website constitutes acceptance of the updated terms.

2. Use of the Website

  • Permitted Use: You may use our website to browse products, request quotes, make purchases, or contact us for support. You agree not to use the website for any unlawful purpose, including hacking, distributing malware, or violating intellectual property rights.
  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • Content Accuracy: While we strive to ensure the accuracy of product descriptions, pricing, and availability, we do not guarantee that all information is error-free. We reserve the right to correct errors or cancel orders affected by such errors.

3. Orders and Payments

  • Order Placement: Orders placed through our WooCommerce platform are subject to acceptance. We may refuse or cancel an order for reasons such as product unavailability, pricing errors, or suspected fraud.
  • Pricing: All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
  • Payment: Payments are processed securely through our payment gateway. You agree to provide accurate payment information and authorize us to charge the total order amount, including shipping and taxes, to your chosen payment method.
  • Custom Orders: Custom-configured products (e.g., tailored solar solutions or isolation transformers) are subject to specific terms provided at the time of order and may not be eligible for cancellation or refund unless defective.

4. Shipping and Delivery

  • Delivery: We aim to deliver products within the timeframe specified at checkout, subject to availability and location. Delivery times are estimates and may vary due to external factors (e.g., logistics delays).
  • Shipping Costs: Shipping costs are calculated at checkout based on the delivery location and product specifications. Customers are responsible for any additional customs or import duties, if applicable.
  • Risk of Loss: Risk of loss or damage passes to you upon delivery of the product to the specified address.

5. Returns and Refunds

  • Refund Policy: Returns and refunds are governed by our Refund Policy (available on our website). In summary, refunds may be requested within 7 days of delivery for defective or incorrect products, subject to inspection and approval.
  • Non-Returnable Items: Custom orders, used products, or services (e.g., installation or maintenance) are non-returnable unless defective or not as described.
  • Return Process: Contact us at [email protected] or +94 112 717 617 to initiate a return. Return shipping costs may apply unless the product is defective or the error is on our part.

6. Warranties and Services

  • Product Warranties: Products such as Numeric Legrand UPS systems and solar inverters may come with manufacturer warranties. Warranty terms are provided with the product or upon request. Warranty claims are subject to manufacturer policies.
  • Service Agreements: Repair and maintenance services for UPS, ACs, solar inverters, and printers are subject to specific service agreements provided at the time of booking.
  • Limitation: Except as expressly stated, we do not provide additional warranties beyond those offered by the manufacturer.

7. Limitation of Liability

  • To the extent permitted by Sri Lankan law, Alfa Energy Tech (Pvt) Ltd shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services, including but not limited to loss of profits or data.
  • Our liability for defective products or services is limited to repair, replacement, or refund as outlined in our Refund Policy.

8. Intellectual Property

  • All content on our website, including text, images, logos, and product descriptions, is the property of Alfa Energy Tech (Pvt) Ltd or its partners (e.g., Numeric Legrand) and is protected by intellectual property laws. You may not reproduce, distribute, or modify this content without prior written consent.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts in Colombo, Sri Lanka.

10. Force Majeure

  • Alfa Energy Tech (Pvt) Ltd is not liable for delays or failures to perform obligations due to events beyond our control, such as natural disasters, government regulations, or supply chain disruptions.

11. Contact Us

For questions, concerns, or support regarding these Terms and Conditions, please contact:

  • Address: Alfa Energy Tech (Pvt) Ltd, 18, Campbell Place, Dehiwala, Sri Lanka
  • Phone: +94 112 717 617, +94 707 44 99 44, +94 707 68 86 28
  • Email: [email protected]

12. Policy Updates

We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date noted below.

Last Updated: July 28, 2025

Thank you for choosing Alfa Energy Tech (Pvt) Ltd. We are committed to powering your future with reliable, sustainable, and innovative energy solutions.