At Alfa Energy Tech (Pvt) Ltd, we are committed to delivering high-quality energy solutions, including Uninterrupted Power Supplies (UPS), solar systems, battery backups, air conditioning solutions, and related services. We strive to ensure customer satisfaction with every purchase made through our website (https://alfaenergy.lk). Our Refund Policy is designed to be fair, transparent, and compliant with applicable consumer protection laws in Sri Lanka. Please review the following terms regarding refunds for products and services purchased online via our WooCommerce platform.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • Defective or Damaged Products: If the product (e.g., UPS systems, solar inverters, or battery backups) is delivered defective, damaged, or not as described, you may be eligible for a refund or replacement.
  • Non-Delivery: If the product is not delivered within the agreed timeframe, as specified at the time of purchase, and the delay is due to our error.
  • Service Issues: For repair and maintenance services booked online, a refund may be issued if the service does not meet the agreed standards or is not completed as promised.

Refunds are not applicable for:

  • Products or services that have been used, modified, or damaged by the customer.
  • Custom orders or specially configured systems (e.g., tailored solar solutions or isolation transformers) unless defective or not as specified.
  • Change of mind, unless explicitly allowed under specific product terms at the time of purchase.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 7 days of receiving the product or service completion. You can contact us via:
  2. Provide Details: Include your order number, product details, and a description of the issue, along with photos or evidence of damage or defect (if applicable).
  3. Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved. Products must be returned in their original packaging with all accessories included.
  4. Return Shipping: Customers may be responsible for return shipping costs unless the product is defective or the error is on our part. We will provide instructions for returning the item to our office at 18, Campbell Place, Dehiwala, Sri Lanka.
  5. Inspection and Processing: Once the returned product is received and inspected, we will notify you of the refund approval or rejection. Refunds will be processed within 14 business days to the original payment method used via our payment gateway.

3. Refund Processing

  • Approved Refunds: Refunds will be issued to the original payment method (e.g., credit/debit card, bank transfer) used during the purchase on our WooCommerce platform. Processing times may vary depending on the payment gateway provider.
  • Partial Refunds: In cases where only part of the order is eligible (e.g., one item in a bundle), a partial refund may be issued.
  • Service Refunds: For services like repair and maintenance, refunds will be evaluated based on the service agreement and the extent of work completed.

4. Non-Refundable Items

The following are non-refundable unless defective or not as described:

  • Custom-configured solar solutions (on-grid or off-grid).
  • Installation services, unless the installation was not completed as per the agreed specifications.
  • Products damaged due to improper handling, installation, or misuse by the customer.

5. Warranty and Repairs

Many of our products, including Numeric Legrand UPS systems and solar inverters, come with manufacturer warranties. If a product is eligible for warranty repair rather than a refund, we will guide you through the warranty claim process. Please refer to the product documentation or contact us for details.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to our dedicated team:

  • Address: Alfa Energy Tech (Pvt) Ltd, 18, Campbell Place, Dehiwala, Sri Lanka
  • Phone: +94 112 717 617, +94 707 44 99 44, +94 707 68 86 28
  • Email: [email protected]

7. Policy Updates

Alfa Energy Tech (Pvt) Ltd reserves the right to update this Refund Policy at any time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be noted below.

Last Updated: July 28, 2025

Thank you for choosing Alfa Energy Tech (Pvt) Ltd. We value your trust and are committed to providing reliable and sustainable energy solutions.