At Alfa Energy Tech (Pvt) Ltd, we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (https://alfaenergy.lk), make purchases through our WooCommerce platform, or engage with our services, including Uninterrupted Power Supplies (UPS), solar solutions, battery backups, air conditioning solutions, and repair services. We operate in compliance with applicable data protection laws in Sri Lanka, including the Personal Data Protection Act No. 9 of 2022, and aim to maintain transparency in our data practices.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, and physical address provided when you place an order, request a quote, contact us, or sign up for newsletters.
  • Payment Information: Credit/debit card details, bank account information, or other payment details processed through our secure payment gateway during purchases on our WooCommerce platform.
  • Account Information: If you create an account on our website, we collect your username, password, and order history.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.
  • Usage Data: Information about how you interact with our website, such as products viewed, time spent, and links clicked.

1.3 Information from Third Parties

  • We may receive information from trusted partners (e.g., Numeric Legrand for warranty services) or service providers (e.g., payment gateways) to fulfill orders or provide services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders placed through our WooCommerce platform, including delivery of products like UPS systems, solar solutions, and air conditioning units.
  • Provide customer support, respond to inquiries, and process refund or warranty requests.
  • Communicate with you about your orders, services, or promotions (e.g., updates on solar solutions or maintenance services), with your consent where required.
  • Improve our website, products, and services through analytics and user feedback.
  • Comply with legal obligations, such as tax reporting or consumer protection requirements in Sri Lanka.
  • Prevent fraud and ensure the security of our website and payment transactions.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Trusted third parties, such as payment gateways, shipping companies, or IT service providers, to process payments, deliver products, or maintain our website.
  • Trusted Partners: Partners like Numeric Legrand for warranty or service-related purposes, with your consent where applicable.
  • Legal Authorities: If required by law, to comply with legal obligations or protect our rights, customers, or the public.

All third parties are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings. Types of cookies we use:

  • Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart on WooCommerce.
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant promotions, with your consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Secure Sockets Layer (SSL) encryption for data transmitted through our website.
  • Secure storage of payment information through our payment gateway provider.
  • Regular security audits to safeguard our systems. Despite these measures, no online platform is completely secure, and we encourage you to use strong passwords and protect your account details.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Order-related data is retained for 7 years to comply with tax and consumer protection laws in Sri Lanka.
  • Account information is retained until you request deletion or the account becomes inactive for an extended period.

7. Your Rights

Under the Personal Data Protection Act No. 9 of 2022, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to legal or contractual obligations.
  • Object to or restrict the processing of your information in certain circumstances.
  • Withdraw consent for marketing communications at any time. To exercise these rights, please contact us at [email protected] or +94 112 717 617.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Numeric Legrand or payment gateway providers). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

9. International Data Transfers

As a Sri Lanka-based company, most of our data processing occurs locally. If your information is transferred internationally (e.g., to a cloud service provider), we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer:

  • Address: Alfa Energy Tech (Pvt) Ltd, 18, Campbell Place, Dehiwala, Sri Lanka
  • Phone: +94 112 717 617, +94 707 44 99 44, +94 707 68 86 28
  • Email: [email protected]

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or website functionality. Updates will be posted on our website with the effective date noted below. We encourage you to review this policy periodically.

Last Updated: July 28, 2025

Thank you for trusting Alfa Energy Tech (Pvt) Ltd with your personal information. We are dedicated to powering your future with reliable, sustainable, and secure energy solutions.